Charity & Community

Citizens Advice Bucks announces Advice Goes Digital

Citizens Advice Bucks is delighted to announce their success in securing a generous grant of £10,000 from The National Lottery Community Fund.

The new funding from The National Lottery Community Fund, which distributes money raised by National Lottery players for good causes, and is the largest funder of community activity in the UK, will enable Citizens Advice Bucks to add a digital branch to its services.

“As a charity, the organisation is hoping to provide a mix of in person, digital, telephone and home visiting advice appointments, as well as advice in the community via advice clinics. We want to begin the conversation early with our clients so they can tell us how our service can be the most accessible for them. Citizens Advice helps so many people and many have extra support needs’ Jane Mordue the Chair of Trustees said.

The charity, which provides free and confidential advice to all in Buckinghamshire, will be using this funding to research and plan how they can best transform and enhance their services. This will lead to not only being able to give advice to clients via video calls but also opportunities for self-help stations that will be identified and established throughout the county.

Max Molho, who is a specialist adviser helping clients who are elderly or more vulnerable said:

‘Whilst it is exciting that we will be able to look into ways of keeping with the times, it is important to note that we will still very much be there for those who will not be able to access our services these ways. Citizens Advice has always been here for everyone and will continue to be so.’

If you have used the service in the last year the charity is currently undertaking some research to find out your opinion on not only the service you received, but also your opinion on a digital transformation. The questionnaire can be found here: https://www.surveymonkey.co.uk/r/CKV6R7K

Citizens Advice Bucks is an independent charity funded by donations that provides free and confidential advice to anyone in Bucks. To donate please go to https://citizensadvicebucks.org.uk/donate

If you need advice, you can call the Bucks Adviceline on freephone: 0808 278 7938

There is also an email form and further information available on their website.

www.citizensadvicebucks.org.uk

 

About the author

hiya bucks

Here at hiya bucks we go on regular walks exploring the local towns, villages, public footpaths, gardens, rivers, lakes and more! We love getting out and about discovering new places to visit and we thoroughly enjoy going to local events and getting involved with the community. We hope to inspire others to step out of their daily routines and see more of our Beautiful Buckinghamshire.